Vinted Shoppers Voice Displeasure Regarding Size Updates

Vinted users have been reacting angrily due to a modification that led to items being listed as the wrong size.

This online marketplace has revised its sizing categories for women's and children's garments without notifying all users about the change.

Digital Channels Response

Many shoppers and sellers have taken to social media claiming that product pages now present an altered size classification versus the original listing because of the remapping.

The company said the revised method more closely matches other platforms.

It has advised users to review their products and manually change the size where appropriate, causing user dissatisfaction.

Measurement Approach Updates

Before the change, the measurements included a single numeric size and a letter, such as S/8 or M/10.

The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.

In some cases, the sizing has been recategorised - such as a large size was previously a 12 but is now a UK 16-18.

Shopper Stories

One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".

"Few clothing companies classify XL as 20-22," as the platform currently indicates.

Another user, from Glasgow, explained products she uploaded with size 14 tags were displaying on the service as measurements 20-22.

"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.

Required Changes

A different user, based in Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".

"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she said.

Platform Context

The app has more than 100 million users, including 18 million in the UK.

It has become a favored option compared to resale services such as eBay and Depop.

This represents another occasion when a surprising modification to the app has proved unpopular: earlier, the platform withdrew an update regarding delivery choices after backlash from users.

Nicole Winters
Nicole Winters

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